Marian is part of our OG, having been with us in our Customer Experience realm since 1996. She has been with the Ramvac division since the beginning! When she first joined the team, she worked in Customer Service while working toward her degree in Business Administration.
With that much experience in one product line, we were very excited to hear more about Marian’s perspective on the dental industry, and of course, which product she likes best!
How did your long tenure with Ramvac help you learn specific things for your position today?
It was helpful starting out as the only customer service representative. In addition to Customer Service, I also handled shipping activities, so I got to see how each operation interacted with the others. I had to learn a lot, and I was also juggling my business school degree so I quickly learned good time management. After graduating, and the addition of another customer service rep and a full-time shipping clerk to the team, I was promoted to the Customer Service Manager position. A good grounding with retail customer service and handling a variety of tasks gave me an appreciation of the importance of customer service.
What do you like about working in the dental industry?
In my day-to-day work, I enjoy working with my team to provide excellent customer service and to find ways to make improvements.
And, the evolution of the technology in the dental industry over the past 25 years has been interesting to experience. We see it in customer service: we went from telephone orders to digital and electronic purchase orders; static websites to interactive ones; live tracking on shipments. And it’s really happening now in our products: the changes in what’s available for the utility room and wireless connectivity are a game changer in the industry.
What's your favorite aspect of your job?
The people I work with are the best part of my job: my local team, the greater DENTALEZ team, dealer personnel and doctors. I am in contact with people from all over the world and it’s always rewarding to get what’s needed where it’s needed, when it’s needed!
What's your favorite DENTALEZ product and why?
The Otter tanks. Being part of the design team and seeing the product morph from an idea, then to a prototype, and finally to a standard product was fun. The design is really smart - the box shape is so efficient. Testing was a plant-wide project as tanks were placed on the roof for exposure and dropped from ladders for durability testing. I can vouch for how tough the construction is, after that!
It’s exciting that they’ve been taken to the next step with the Aeras models. That technology is going to make a big difference for dentists.
Thanks for being such an integral part of the DENTALEZ family Marian!