Amber started with DENTALEZ just over 30 years ago, in customer service. Since then, she’s had a number of different roles that have helped inform her current role as a Senior Customer Experience Representative. She told us a little more about that journey, and what she loves about her current position.
What roles had you previously held that have helped you learn specific things for your position today?
I started as an Order Entry Clerk/File Clerk. This helped me familiarize myself with part numbers and descriptions, customer profiles and shipping information. A lot of the part numbers we had back then we still have today! A few years later, I applied for a position as a Repair Clerk and was accepted. This is where most of my product knowledge comes from. Part of my job was to correctly identify and log the product coming in for repair. That meant that I got to see our items being taken apart, and even doing some of that myself as time allowed. Seeing firsthand how a product works was very beneficial for me.
A few years after that, a spot opened up back in Customer Service, this time for a Customer Service Representative. When I was accepted, I was especially excited to use the knowledge I had gained working in repairs and apply that towards answering troubleshooting calls.
Over the years I have also helped out as needed in other departments such as assembly and shipping. Every time I get to see a different side of what we do, it helps me understand our business even more.
What do you like about working in the dental industry?
I like working in the dental industry because I find it very interesting. Growing up I wanted to be a Dental Hygienist, so, from a very young age I was intrigued by the Dental industry. I even worked part-time in the evenings for a local Dental office as their receptionist back in the 1990’s. People in the Dental community are “lifers”. I always say once you are in the dental industry, you are in there for life.
What's your favorite aspect of your job?
My favorite aspect of my job would have to be our customers. There are people that I have taken care of for many years now, and they feel like family to me. I also enjoy learning about the ever-changing technology that comes our way.
What's your favorite DENTALEZ product and why?
My favorite DENTALEZ product would probably have to be the tried-and-true Star high-speed 430 SWL handpiece, maybe because it has been around a long time (like me)! It is the one that I know like the back of my hand and I know there are many 430 series fans out there that love this handpiece!
